You can now sync invoices with a customer balance applied to NetSuite. Previously, Orb held these invoices back in an Action Needed state, because syncing them automatically could leave your Orb and NetSuite records out of step.

Now you can force sync the invoice yourself from its Action Needed error, and Orb tells you what to do in NetSuite to reconcile it.

• Force sync directly from the sync error, without contacting Orb support.
• After syncing, apply the standalone credit memo that holds the customer balance to the synced invoice in NetSuite.
• Available to all customers using the NetSuite integration.

Learn more about NetSuite sync reconciliation in our docs.